What items can be returned?
Most products may be returned within 30 days of purchase date for an exchange or refund (minus shipping charges). However perishable items including all consumable ingredients such as yeast, grains, hops, extracts, spices, etc. cannot be returned for any reason.
Information on returns:
On returned items the customer is responsible for return shipping costs unless an error was made on the part of Belmont Party Supply/BrewTensils in shipping of your order.
All returns must be made within 30 days of the purchase date.
Please contact us to begin processing a return. Be sure you have your order number ready.
Defective or Damage Item Policies
If any equipment arrives defective or damaged during shipping be sure to contact us before returning the item. When contacting us please include your name and order number.
As always we cannot take returns on consumable ingredients. We can offer no guarantee on yeast as it is a living product that must be handled and cared for to remain viable.
Due to our shipping providers not insuring glassware, we also cannot insure it. If you order glassware we will take every precaution to make sure it gets to you without breakage, but we cannot gurantee it.
All policies are subject to change without prior notice.